Delete your data

This page explains how to delete the data KORTEKX holds about you through Facebook, Instagram or WhatsApp. The same email route works for any other data we hold about you.

Who this is for

• Businesses that connected a Facebook Page, an Instagram professional account or a WhatsApp Business account to KORTEKX, including by logging in with Facebook or Instagram.
• Anyone else who wants KORTEKX to delete their data.

What we hold from Meta

• The name and ID of the Page or account, and an access key.
• Messages and comments sent to the Page or account, and the replies.
• For WhatsApp, the phone numbers of people who message the business, and message delivery status.
• Posts the business scheduled through KORTEKX.

Step 1: Remove KORTEKX's access

On Facebook:

1. Open Facebook, select your profile picture, then Settings & privacy, then Settings.
2. Select Apps and websites in the menu (for a Page or a business connection, Business integrations).
3. Next to KORTEKX, select Remove, then Remove again to confirm.

Meta's own guide: https://www.facebook.com/help/170585223002660

In your Meta business portfolio (for WhatsApp, Pages and Instagram connected by a business):

1. Open Settings, then Business settings.
2. Open Integrations, then Connected apps.
3. Find KORTEKX and remove it.

On Instagram (phone):

1. Open Instagram, go to your profile and tap the menu at the top right.
2. Under Your app and media, tap Website permissions, then Apps and websites.
3. Under Active, find KORTEKX and tap Remove.

On Instagram (computer): open Settings, then Apps and websites, then Active. Find KORTEKX and select Remove.

Business clients can also disconnect any account in their KORTEKX settings.

Removing access stops KORTEKX from getting any new data straight away. To delete the data we already hold, do step 2.

Step 2: Ask us to delete your data

Email privacy@kortekx.com with the subject Delete my data. Please include:

• the Facebook Page, Instagram account or WhatsApp number you connected;
• the business name, if there is one;
• the email address you use with KORTEKX, if any.

Send it from that email address if you can. It helps us confirm the request is yours.

What happens next

1. We confirm we have your request. If we cannot tell that the account is yours, we ask you to prove it.
2. We delete the data we got from Meta about you promptly, and at the latest within one month of your request, and tell you when it is done. If you messaged a business that uses KORTEKX, see the section below.
3. The last copies in our locked backups are gone within 35 days after that. Until then no one can change those copies, and we use them only to recover from a failure. Every restore re-applies your deletion first.
4. We keep a short record that you asked, so a restore can never bring your data back. It holds an ID and a scrambled key, not your messages.
5. We keep only what the law requires us to keep, such as our invoices to a business.

If you messaged a business that uses KORTEKX

If you sent a message on WhatsApp, Messenger or Instagram to a business that uses KORTEKX, that business controls your messages. Ask the business to delete them. If you write to us instead, we pass your request to the business and help it to act on it.

Questions or complaints

Email privacy@kortekx.com or write to Thomas Mamo, trading as KORTEKX, 5 Wonderland, Triq Gharghur, Naxxar NXR 4608, Malta. Our privacy notice explains your other rights and how to complain to Malta's data protection authority, the IDPC.